Terms of Service

HACCPlan is a software-as-a-service tool for food-safety compliance for small and mid-sized food operators in Canada and the United States. It provides record-keeping, traceability, document templates, AI-assisted document scanning, and related features.

HACCPlan is a tool. It is not a substitute for professional regulatory advice. Compliance with the Safe Food for Canadians Regulations, Food Safety Modernization Act, HACCP plans, or any specific inspection requirement is your responsibility. HACCPlan helps you maintain records but does not guarantee regulatory outcomes.

To use HACCPlan you must:

• Be at least 18 years old.
• Have legal authority to operate a food business in your jurisdiction.
• Provide accurate registration information (legal business name, CFIA licence or FDA registration when applicable).
• Comply with all applicable laws.

The Service is for business use only. Personal accounts are not supported.

You are responsible for:

• Keeping your password secret.
• All activity under your account.
• Maintaining the accuracy of your workspace data.
• Promptly notifying us of any unauthorized access (security@haccplan.com).

Account sharing is permitted within a workspace (Owner adds Members), but not across organizations.

You may not:

• Use the Service to violate any law or regulation.
• Falsify food-safety records or use HACCPlan to evade regulatory oversight.
• Attempt to access another workspace’s data.
• Reverse-engineer, scrape, or copy the Service for competitive purposes.
• Resell access to the Service without our written permission.
• Upload malware or send abusive content to other users.
• Use the AI document scan feature on content you do not own or have permission to process.

We may suspend or terminate any account engaged in these activities, with or without notice.

You own the data you put into HACCPlan. We hold it on your behalf and process it as described in our Privacy Policy.

You grant us a limited licence to host, process, transmit, display, and back up your data as necessary to provide the Service.

You can export your data at any time via the workspace export feature. You can close your account and delete your data subject to the food-safety record retention obligation described in our Privacy Policy.

Tiers and prices are published at haccplan.com/pricing. Current tiers: Free, Starter ($49/mo), Pro ($149/mo), Multi-Site ($99/site/mo), Co-Packer ($349/mo).

Paid plans are billed monthly in advance via Stripe (or a similar payment processor). You authorize automatic renewal on each billing cycle until you cancel.

You may cancel at any time from the account page. Cancellation takes effect at the end of the current billing period; no pro-rated refunds are provided.

If we materially change pricing, we will give 30 days’ notice. You may cancel before the change takes effect.

For the launch period, we may offer Pro-tier features at no charge to early customers. We will give 30 days’ notice before transitioning any account to paid status.

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for downtime caused by our hosting providers, your internet connection, or events outside our reasonable control.

For paid plans, we will publish a service-status page once active.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR REGULATORY COMPLIANCE.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL MEET YOUR SPECIFIC REGULATORY REQUIREMENTS.
• THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
• DEFECTS WILL BE CORRECTED.
• THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU USE THE SERVICE AT YOUR OWN RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR REPRESENTATIVES SHALL CREATE A WARRANTY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HACCPLAN, ITS OPERATORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR CAD $100, WHICHEVER IS GREATER.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE) AND EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability; in those jurisdictions our liability is limited to the maximum extent allowed by applicable law.

YOU AGREE TO INDEMNIFY AND HOLD HACCPLAN HARMLESS FROM ANY THIRD-PARTY CLAIM, DAMAGE, OR EXPENSE (INCLUDING REASONABLE LEGAL FEES) ARISING FROM:

• YOUR USE OF THE SERVICE.
• YOUR VIOLATION OF THESE TERMS.
• YOUR VIOLATION OF ANY LAW OR THIRD-PARTY RIGHT.
• THE CONTENT YOU UPLOAD OR PROCESS THROUGH THE SERVICE.

This indemnity does not apply to claims arising from our own intentional misconduct or gross negligence.

You may terminate your account at any time from the account page.

We may terminate or suspend your account with notice for:

• Material breach of these Terms.
• Non-payment for more than 14 days.
• Activity that creates legal, security, or reputational risk for HACCPlan.

On termination:

• Your right to access the Service ends.
• We retain your food-safety records for the period described in our Privacy Policy.
• Sections 5 (data), 8 (disclaimer), 9 (liability), 10 (indemnification), 13 (governing law) survive termination.

We may update these Terms. Material changes will be communicated via email to all account holders at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept the changes, your remedy is to close your account.

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute will first be attempted to be resolved by good-faith discussion between the parties. If unresolved within 60 days, the dispute will be submitted to mediation in Brantford, Ontario before arbitration. If mediation fails, disputes will be submitted to confidential binding arbitration under the Arbitration Act, 1991 (Ontario).

For California residents: you have the right under California law to pursue claims in court instead of arbitration if you opt out by emailing legal@haccplan.com within 30 days of account creation.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HACCPlan and supersede any prior agreements.

If any provision is held unenforceable, the remaining provisions remain in effect.

Questions about these Terms:

Email: legal@haccplan.com
Mail: Andrew Langevin, HACCPlan, Brantford, Ontario, Canada